1.1 In accordance with the laws established in the Organic Law 15/1999 for Personal Data Protection (Ley Orgánica 15/1999 de Protección de Datos de Carácter Personal), we inform you that any personal information given to L2Elmoreden.com, as well as any information proceeding from any transactions carried out within the website, will be included and stored in a file, property of L2Elmoreden.

You can contact the person responsible for your private information via e-mail at [email protected]

L2Elmoreden, agrees to treat your personal information with respect and absolute confidentiality, and declares that this information will not be passed on to third parties without prior consent.

2.1 Your personal details are dealt with by L2Elmoreden or third parties electronically or via data transmission.

2.2 Your personal data will be used (according to the articles 6.1 (points a,b and f) of the UE policy regulation 679/2016) to provide the following services available through L2Elmoreden.com:

To navigate the website.
To receive your payment.
Registration in order to be able to enjoy the services on the website.
Management and/or processing of orders and associated activities.
Management of advice, doubts or problems of a tecnical or commercial nature, about the state of orders and other general information. requirements
To manage, maintain and optimize our website and our services.
Personalized attention through Customer Services.
Own product promotion and of companies linked to L2Elmoreden.
For the management of the “Send to a Friend” program.

2.3 L2Elmoreden may process and/or manage personal data relative to third parties which has been facilitated directly by you, for example, when you purchase a product for a friend, when a product is paid for by someone other than the recipient of the order, when you tell a friend about a service available in L2Elmoreden.com, or notify them of an offer for a determined product). In this case, L2Elmoreden will inform the third party in question about the Data Protection Act 15/99 when registering their data in the file, but you will be responsible for communicating the following to the person to which the data refers to: that the information will be stored in a file property of L2Elmoreden, the purpose of the information, and finally, that they can exercise their right to access, rectify, cancel and oppose the information in the manner specified in the present document.

2.4 In each case, the mandatory or discretionary nature of the transmission and / or transfer of data -in relation to the requested personal data- will be specified without distinction, due to the processing and / or collection of said information, distinguishing the fields required by an asterisk (*).

2.5 The eventual lack of communication to L2Elmoreden of the data corresponding to mandatory fields will impede the attainment and / or scope of the main purpose associated with the data collection. On the other hand, the non-communication of said L2Elmoreden data could determine, for example, the impossibility of holding all purchase orders for the products for sale on the L2Elmoreden.com website, as well as the provision of other services available on the web.

2.7 There is the possibility that L2Elmoreden processes and / or manages personal data related to third parties that have been transmitted or transferred directly by the Users of L2Elmoreden. In these cases, L2Elmoreden will inform the third party in question about the contents of Regulation (EU) 679/2016 when registering its data in the file, although the User will be responsible for communicating to the person to whom said data refers before communicating them to L2Elmoreden. The inclusion of the data in a L2Elmoreden file the purpose of the data processing and the possibility of exercising the rights of access, rectification, cancellation and opposition to L2Elmoreden in the manner specified in this privacy policy.

2.8 L2Elmoreden presumes that the data has been entered by its owner or by a person authorized by it, as well as that it is correct and accurate. It is up to Users to update their own data, accessing the section My account at L2Elmoreden.com. Therefore, the User is responsible for the veracity of their personal data; L2Elmoreden will not be responsible for the possible inaccuracy of the personal data of the Users.

2.9 L2Elmoreden reserves the right to cancel an account and all relevant information if any content is perceived to be ilicit or damaging to the image of L2Elmoreden, and/or its products or those of third parties, as well as any offensive content o that which incites, encourages or publicises illegal or defamatory activities, pornographic or violent content, or which encourages discrimination of a racial, sexual or sexual orientation nature.

3.1 The transfer of personal data to L2Elmoreden may be compulsory by virtue of content and the law. In other cases it will be discretionary.

3.2 The compulsory or discretional character of personal information will be specified by the use of an asterisk (*), which will be used in the compulsory fields.

3.3 If you do not fill in the compulsory fields it could prevent us from carrying out our services. Not communicating the data in question to L2Elmoreden could determine, for example, the fullfilment of any order of any product in L2Elmoreden.com, as well as other services available on the website.

3.4 L2Elmoreden asumes that all the information has been provided by you or a person authorised by you, and that the information will be exact and correct. Updating the information is your responsibility and can be done by accessing the My Account section in L2Elmoreden.com. You are responsible for the veracity of your personal information; L2Elmoreden will not be responsible if your information is incorrect.

3.5 L2Elmoreden is committed to respect and keep absolute confidentiality in the collection and processing of the personal data of the User. Your personal data will not be communicated to other people or companies to be used for their own purposes without the prior consent of the User. However, some entities subcontracted by L2Elmoreden could access the personal data and information to help L2Elmoreden in the management of the website. L2Elmoreden ensures that all these entities comply with the data protection regulations, which are also directly applicable to them.

4.1 You can exercise your right to access, rectify, opose or cancel your information contacting us by a support ticket.

4.2 The user may exercise his right to forget before L2Elmoreden and therefore request the elimination of his personnel data in any of the following cases: (i) when the personal data cease to be necessary in accordance with the purpose for which they were collected (ii) when the interested party withdraws his consent or opposes certain acts of treatment, provided that there are no other means of legitimizing such treatment; (iii) when the personal data has been treated unlawfully; (iv) when personal data must be deleted to fulfill a legal obligation or (v) when the data has been obtained in relation to services offered to minors.

4.3 The user has the right to request the portability of their data. In order for the interested party to be able to exercise this right, two requirements must be fulfilled: (i) that the processing is carried out in an automated manner and (ii) that the legal basis for legitimizing the treatment is either the consent or the need to execute a contract of which the interested party is a party.

5.1 L2Elmoreden will give you personal passwords when registering with L2Elmoreden.com. These passwords will serve to access the exclusive services offered by L2Elmoreden.com only for registered users.

5.2 You are solely responsible for keeping your password in the strictest and absolute confidentiality, and asume therefore any damages or consequences arising from revealing the password.

5.3 You can modify the password at any time. You agree to notify L2Elmoreden immediately regarding improper or unauthorised use of your password, as well as the unauthorised access by a third party.

6.1 L2Elmoreden.com uses automatic systems for gathering information not given to us directly, such as cookies.

6.2 Cookies are pieces of information that are stored on your hard drive by your browser that track your movements within websites. It allows to associate your identity with the personal data that you leave on the website.

6.3 The cookies are located in a server owned by L2Elmoreden, so that only L2Elmoreden can process and/or manage information gathered and obtained by cookies, in order to optimise their own services and website with relation to your specific needs and preferences.

6.4 If you do not wish to instal a cookie in your hard drive, you must configure your web browser to de-activate them. You may also freely destroy the cookies at the end of each session. In this case, L2Elmoreden does not guarantee that you will be able to view the entire website or that you will have full access to some services offered by L2Elmoreden.com The website installs the following types of cookies: Technical cookies: They are necessary for the operation of the website and allow, for example, that the user can access secure areas.

6.5 The following is the route that the User must follow to not authorize, disable or block cookies in different web browsers: Internet Explorer: Tools -> Internet Options -> Privacy -> Configuration. Firefox: Tools -> Options -> Privacy -> History -> Custom Settings. Chrome: Settings -> Show advanced options -> Privacy -> Content settings. Safari: Preferences -> Security.

7.1 Players agree and authorise L2Elmoreden to analyse and collect any required events and data related to their computers while they play in our servers. This information will be used with the sole purpose of identifying and banning players that are trying to cheat by using third party programs and not following our strict rules.

7.2 The data collected will not be shared with any third parties whatsoever.

7.3 The data collected may include and it is not limited to: processes running in the computer, applications installed, ip address and mac (HWID), account names, etc.

7.4 L2Elmoreden does not collect any personal/sensitive data like credit cards, passwords, etc., only information related to the other processes running in the computer while they play in our game servers.

7.7 Players can request the erasure of their data at any time as well as the deletion of their game account.

7.8 L2Elmoreden reserves the right to close any game account and delete all its related data to the players that revoke the consent of collecting this data as this is a requirement to be allowed to play in our private server.

8.1 L2Elmoreden ensures the absolute confidentiality and privacy of the personal data. Security measures have been adopted to avoid the alteration, loss, treatment or non authorised access to personal data, thus guaranteeing their integrity and security, as per Royal Decree 1720/2007, 21 December, which approves norms for the development of Organic Law (Ley Organica) 15/1999, 13 December for the protection of personal information.

8.2 L2Elmoreden will facilitate the use of personal passwords to the User that registers in L2Elmoreden.com. These passwords will serve to access the exclusive services of L2Elmoreden.com for registered users.

8.3 The User must keep the password under its exclusive responsibility in the strictest and absolute confidentiality, assuming therefore, how many damages or consequences of all kinds derive from the breach or disclosure of the secret.

8.4 The password may be modified at any time by the User. The User undertakes to notify L2Elmoreden immediately of any unauthorized use of their password, as well as access by unauthorized third parties to it.

8.5 L2Elmoreden will not be responsible for any incidents arising from attack or non authorised access to their systems which have not been detected by the security features or when it is a result of your own lack of care regarding the safeguarding of the password or your own personal information.